Shipping & Delivery Policy

 Hydrofoil Academy Shop (Products)

Order Processing

All orders placed through Hydrofoil Academy Shop are processed within 1–3 business days after payment confirmation.

Orders are processed Monday to Friday, excluding public holidays in New South Wales, Australia.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Within Australia

We ship orders across Australia using trusted courier partners such as Australia Post or other reliable carriers.

Estimated delivery timeframes:

• Sydney / NSW Metro: 1–3 business days
• Other Australian states: 3–7 business days
• Remote or regional areas: 5–10 business days

Delivery times may vary depending on location, courier service, and seasonal demand.

Shipping costs are calculated at checkout based on package size, weight, and delivery location.

International Shipping

Hydrofoil Academy Shop also offers international shipping to selected countries.

Estimated delivery time:

• International orders: 7–21 business days

International delivery times depend on customs processing, local courier services, and destination country regulations.

Customers are responsible for any:

• Import duties
• Customs taxes
• Local handling or brokerage fees

These charges are determined by your country's customs authority and are not controlled by Hydrofoil Academy.

Shipping Large Equipment

Certain watersports equipment such as:

• Hydrofoil boards
• Foil systems
• Large watersports gear

may require special packaging or oversized shipping services.

These items may be shipped separately or require additional handling time. If special shipping arrangements are needed, our team will contact you after your order is placed.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

This tracking number can be used to follow your shipment through the courier’s website.

If you do not receive tracking information within a few days of placing your order, please contact our support team.

Shipping Delays

While we aim to deliver all orders within the estimated timeframes, delays may occur due to:

• Courier service disruptions
• Weather conditions
• Customs inspections for international shipments
• Peak seasonal demand

Hydrofoil Academy Shop is not responsible for shipping delays caused by third-party couriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply to resend the order.

Lost or Damaged Packages

If your order arrives damaged, defective, or missing, please contact us immediately so we can assist.

Please include:

• Your order number
• Photos of the damaged package (if applicable)
• A description of the issue

We will work with the shipping carrier to resolve the issue or arrange a replacement where appropriate.

Contact Information

For shipping or delivery enquiries, please contact:

Hydrofoil Academy Shop

Email: hello@hydrofoilacademy.com.au

Address:
2 Vickery Ave
Rose Bay NSW 2029
Australia